ks88's Privacy Policy — Your Information Is Our Responsibility
Learn exactly how your personal information is collected, used, and protected — with complete transparency.
Introduction & Scope
ks88 is a safe and reliable online gaming platform operating for players in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how ks88 collects, stores, processes, and protects your personal information — meaning any information that can directly or indirectly identify you.
This policy applies to our website (ks88.mom), mobile technology, and all related services. By creating an account or using the ks88 platform, you consent to the processing of information as described in this policy. If you have any questions, you can reach us at [email protected].
1. What Types of Information We Collect
We collect various types of information to ensure a seamless and secure experience on the ks88 platform. The categories of this information are outlined below:
1.1 Information You Provide Directly
When you create an account or use our services on ks88, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number
- Preferred currency and payment method (bKash, Nagad, Rocket, or Upay)
- Documents required for identity verification (copy of national ID or passport)
- Any information provided when contacting customer support
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, version, and operating system
- Date, time, and duration of sessions on the platform
- Pages visited and gameplay activity logs
- Data collected through cookies and similar tracking technologies
- Referral source (which website or link you came from)
1.3 Financial Transaction Information
To process deposits and withdrawals, we keep records of financial transactions. This includes the type of payment method, transaction amount, date, and status. However, we never store your full payment account number or PIN.
ks88 does not store any full payment PINs, passwords, or sensitive authentication credentials on our servers. All financial transactions are handled securely via SSL encryption.
2. Purpose of Using Your Information
ks88 uses your information only for the following legitimate purposes. We never use your information unnecessarily or sell it to third parties:
2.1 Account Management and Verification
We need your core identifying information to create, manage, and secure your account. Age verification and identity confirmation are part of our responsible gaming policy and ensure the platform is used only by users aged 21 and above.
2.2 Service Delivery and Improvement
We analyze usage-related information to enhance your gaming experience, accurately deliver bonuses and promotions, and improve the functionality of our platform.
2.3 Processing Financial Transactions
To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, we need to process specific transaction information. Our goal is to complete withdrawals within 1 hour.
2.4 Customer Support
When you contact us via 24/7 live chat or by email at [email protected], we use your information to resolve issues quickly.
2.5 Fraud Prevention and Security
We operate security monitoring systems to protect the ks88 platform from fraud, hacking, and other illegal activities. This is essential for the protection of all honest users.
2.6 Marketing and Communication
With your permission, we may notify you about new offers, promotions, and platform updates. You can opt out of these communications at any time.
3. Information Sharing and Third Parties
ks88 does not sell, rent, or share your personal information with unauthorized third parties. However, information may be shared in limited circumstances necessary to operate our services:
Payment Processors
Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions. These third parties operate under their own privacy policies.
Technology and Service Partners
We work with trusted technology providers to maintain platform functionality (such as server hosting and analytics software). They may only process data in accordance with our instructions.
Legal Obligations
We may be required to provide information in response to a valid court order, a lawful request from a regulatory authority, or cooperation with law enforcement agencies.
Outside of the above circumstances, we do not disclose your information to any third party. We do not share your information with advertisers, data brokers, or unrelated businesses.
4. Cookies and Tracking Technologies
Cookies are small text files stored on your device that help improve the functionality of our platform. ks88 uses the following types of cookies:
- Essential Cookies: These are necessary to maintain login sessions and ensure security. Without them, the platform will not function properly.
- Functionality Cookies: Used to remember your preferences (such as language settings) so you do not have to reset them each time.
- Analytics Cookies: Generate anonymous statistics to help us understand how users interact with our platform and improve our services.
You can reject or delete cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.
5. Data Protection and Security Measures
ks88 applies industry-standard security measures to protect your information. Our security framework consists of the following layers:
5.1 Technical Safeguards
- SSL/TLS encryption — all data transfers are secured
- Encryption at rest
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication option
5.2 Organizational Safeguards
- Only authorized staff can access personal information, on a need-to-know basis
- Regular data protection training for all staff
- Strict confidentiality agreements (NDA) for all employees
- Data breach response plan
6. Data Retention Period
ks88 retains your personal information only for as long as necessary. The specific retention period depends on the type and purpose of the data:
- Account Information: For the entire period your account is active, and for a defined necessary period after it is closed.
- Financial Transaction Records: Retained for the period required to comply with legal and financial regulations.
- Communication Logs: Retained for a set period for customer support quality improvement and dispute resolution.
- Analytics Data: May generally be retained long-term in anonymized form.
Once the defined retention period ends, we securely delete your information or anonymize it so that you can no longer be identified.
7. Your Rights and Choices
As a ks88 user, you have several important rights over your own information. We respect these rights and will help you exercise them:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.
Right to Rectification
If any of your information is incorrect, you can request a correction. This can be done through your account settings or directly through our support team.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to your information being used for marketing purposes. Once we receive your request, we will immediately stop that processing.
To exercise any of the above rights, contact us at [email protected]. Our team is available 24/7 in both Bengali and English.
8. Privacy of Minors
ks88 is strictly for adults aged 21 and above only. We do not knowingly collect, store, or process personal information from any minor.
Age verification is a mandatory step in our registration process. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please notify us at [email protected].
9. International Data Transfers
To operate the ks88 platform, we may use servers and cloud services located in various countries. As a result, your information may be transferred outside of Bangladesh.
Regardless of where your information is stored or processed, we ensure the same standard of protection described in this privacy policy. We enter into data protection agreements with all our third-party service providers that guarantee the security of your information.
10. Policy Changes and Updates
ks88 may update this privacy policy from time to time — due to technology changes, the addition of new services, or legal requirements. For any significant changes, we will notify you in the following ways:
- A clear update notice displayed on the website
- A summary of the changes sent to your registered email
- The date of the latest update noted at the top of this page
Continuing to use ks88 after a revised policy is published means you have accepted the new terms. We recommend that you review this page regularly.
11. Third-Party Websites and Services
The ks88 platform may in some cases have connections with third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi). These service providers have their own privacy policies which are outside our control.
We encourage users to read the privacy policy of any third-party service before using it. ks88 is not responsible for information collected or used by these third parties.
Privacy Contact
For any questions about this privacy policy or your information, please contact us.
Email: [email protected]
Our support team is available 24/7 in both Bengali and English.